COUNTERSTRYX®. One solution for all your devices.


High-speed data devices are the new heart of cable systems. Advanced video technology depends on them. CounterStryx manages them like never before.

Cable modems. EMTA. GPON.

CounterStryx for HSD extends CounterStryx’s advanced troubleshooting and revenue assurance to high-speed data and telephony devices. You get the same cross-system, cross-technology views  as our set-top tools, on the same account screen. With troubleshooting that understand the dependencies between HSD and IPTV/OTTP.

Configuration problems identified. Revenue leakage from unauthorized devices and mismatched packaging detected. And the industry’s most advance cable modem cloning control – with same-day automated detection and interdiction.

Video troubleshooting gets more complex every day. Give your people the tools they need to troubleshoot fast. And get the payback benefit from the industry's leading revenue assurance tools.

Nothing makes it easier.

One diagnostic screen covers all video devices on account. Billing, provisioning, middleware and conditional access data. Full authorization and packaging cross-checks. With the same interface across vendors and technology.

With Tracker Automation, we identify problems and automatically correct them. Technical corrections to improve customer satisfaction. Revenue leakage corrections to improve your bottom line. And the fastest piracy detection and countermeasures in the industry.

VOD is critical. We treat it that way. Fast access to activity and error logs. Revenue leakage control. Exactly what operators expect from MAXXIAN.

VOD management has never been easier – or faster.

Nothing troubleshoots VOD faster than CounterStryx, will full VOD authorization and credit checks covering CA, billing, network and VOD servers. Get the payback you need with unauthorized usage and viewing detection, and identification of unreported buys.

CounterStryx VOD Option collects and analyses low-level VOD activity and makes it available at the click of a button. Data is available and processed in near real-time. Displays for devices, accounts, service groups and servers. With multi-vendor and multi-system support.

COUNTERSTRYX®. One solution for all your devices.


CounterStryx HQ gives you one access point and one interface across multiple systems and vendors.

You’ve merged and acquired multiple systems. You have multiple billing, CA and VOD vendors – and you’re introducing IPTV and OTTP technology.

CounterStryx HQ was built for some of the largest and most complex environments in the industry. One interface and access point for everything. It even runs cross-checks between the systems to identify duplication and errors.

We’re already handling systems with millions of set-tops and high-speed data devices for some of the largest and most innovative operators in the industry. Find out what we can do to improve your operations.

You operate a mix of merged systems, with multiple billing, CA and VOD vendors. You're trying to re-organize and optimize. You need MAXXIAN.

Our technical team has worked hand-in-hand with operators on system merges, splits and conversion. We identify and correct problems and errors before the transition. We’re there during the transition to cross-check configurations before you pull the switch- and to automatically correct problems before they’re noticed.

Migrating between billing or CA vendors? CounterStryx maintains device and account history throughout the transition to help you track the source of conversion problems.

Find out why major vendors recommend MAXXIAN to their customers.

Some of the largest operators in the industry call on MAXXIAN when they suspect piracy and digital hacks. Because they get results from CounterStryx™.

With CounterStryx’s unprecedented coverage of the operational chain from billing through provisioning, CA, networking components and CPE devices, no other supplier has a more comprehensive view of the entire system. No other vendor has out track record.
We’ve developed tools that detect hacked and cloned set-tops and cable modems as they appear on the network. We’ve deployed same-day countermeasures that prevent VOD access and prevent device operation. Nobody reacts faster. Nobody solves it faster.


Truck roll 101: Full account diagnostics
By: admin | January 20, 2015
Because the caller can’t tell you everything that’s wrong.


Giving your field techs the complete picture.


Access to a customer’s home is an opportunity to do it right the first time. We provided custom screens that show all the problems CounterStryx can see – power level, response, authorization – and not just the one the customer called about. The field tech gets a unique opportunity to fix things before the customer notices. We’ve made it available on laptops with VPN access to the operator’s site, through APIs to field tech’s hand-held devices, and through dispatcher screens.

Truck roll 201: Taking responsibility and measuring the results.
By: admin | January 20, 2015
Service calls are move effective when you measure the results and make people accountable.


Proven results by ranking field techs and their supervisors.


CounterStryx was enhanced to receive closed truck roll reports from the billing system. Then we checked to see if the problems were corrected. Reports are provided by field tech,  and rolled up to supervisors and directors.  With daily and weekly analysis and rankings. Our customer feedback? “The fastest change in installer behaviour we’ve ever seen”. “Now they’re using those expensive scopes we bought them. The hard results? 15% drops in service calls within 3 months of implementation. We’ve measured the same effect across multiple implementations.

Truck Roll 301: Confirming VOD Operation
By: admin | December 20, 2014
VOD is your strategic advantage. Make sure it works.


Confirming VOD on all devices.


A major operator wanted to ensure that VOD was working on all set-tops during every service call. Building on our earlier reporting and the CounterStryx VOD product, we added a check to see if a VOD transaction had been successfully initiated on all set-tops on the account. The truck roll data was augmented so we could separately report on the quality of new installations – so new customers get the extra attention they deserve.

Custom dashboards now have one source for data and diagnostics.
By: admin | March 12, 2015
One set of APIs makes it all available – with advanced controls and logging.


Device level. Account level. Access to all the data you need.


The greatest problem for cable operators developing custom customer service dashboards is getting access to technical data from the devices, security systems and network components. Vendors don’t provide interfaces or documentation.
Maxxian has solved that problem for them. Our customers use CounterStryx’s APIs to get access to device and account level information. Stored values from periodic extracts, or real-time access. Device refreshes and re-reads to ensure the data is current and accurate. Configurable controls to ensure devices and networks aren’t flooded with repeat requests.
Cable operators can focus their development on their critical business and operational rules and procedures to build the best dashboards possible.

Reduce chronic poll times. Reduce network traffic.
By: admin | January 20, 2015
Unnecessary polling is a major network traffic generator.


Why are inactive set-tops being polled?


Chronic set-tops polls on large CA systems took more than 5 days to run. We found that set-tops that were disabled long ago were still being polled. These disabled units often represent up to 30% of the inventory on a CA system. Some were obsolete models. We implemented a CounterStryx Tracker Automation process to disable the polling for these units, to remove unused authorization records, and to issue deactivation commands to ensure they were indeed inactive. Chronic poll times dropped to less than 12 hours. The size of the CA database was significantly reduced. And some of the units came back to paying accounts. This is now a standard CounterStryx process.

Duplicate IP Addresses. Unduplicated.
By: admin | January 15, 2015
Fixing the problem before the customer notices. Before the truck rolls.


A recurring problem gets a real-time solution


An operator uncovered a problem with improper IP addresses. A set-top assigned to a new account could still have its old IP address. On recognising a new account authorization system, the CA system would allocate the device a new IP address, but the device would not acquire the new address until it rebooted. The device would be unable to access VOD and other advance services, and might even have a duplicate address if its current address was reallocated by the CA. This resulted in a significant number of service calls and truck rolls. Using our existing monitoring capability for transaction flows between billing the CA system, we added a process to automatically detect the authorization streams for new accounts. When we spotted one, we checked the network activity logs for reboot/IP address allocation activity – and automatically sent the device a reboot command within minutes. We went from problem identification to production solution in under 10 days.

Cable cards now paired for life.
By: admin | January 15, 2015
Making sure cable cards stay paired when boxes move between systems.


Pairing and re-pairing for reliable operation.


A scan of the CA systems showed that cable cards were often unpaired with their host set-top. This can cause problems for digital rights management and copy protection. The problem was worse for operators with multiple CA systems. We tracked the issue to a billing system design decision. After a card is initially paired, billing assumes it’s paired for life. Set-top movements between CA systems did not re-pair the cards. CounterStryx now runs daily scans of all CA systems and automatically pairs any unmatched units.

Set-top Piracy 1/Vendor A: more than just cloning.
By: admin | January 22, 2015
Stopping it fast is the most powerful deterrent.


Cloned set-top MAC addresses were the tip of the iceberg.


We alerted an operator to set-top cloning on their system – where the same MAC address was appearing on two different network segments. We dug deeper than the vendor and found that this was the tip of the iceberg. There were more tampered devices with unique MAC addresses. The ratio was almost 100-to-1, and the devices were accessing VOD content in alarming numbers. Within two weeks, we developed and deployed a custom countermeasure to detect the tampered devices appearance on the network within minutes – and immediately halt their ability to access VOD. The illicit VOD access wasn’t just reduced – it was eliminated.

Set-top Piracy 2/Vendor B: more clones, more variants
By: admin | January 21, 2015
Detecting as they appear. Dynamically adapting to hack changes.


Real–time detection through network monitoring.


An operator contacted us to perform a secondary piracy audit. Their vendor was running a periodic, network intensive scan to detect hacked set-tops, with a master key changes as the recommended solution. We analysed the behaviour of the tampered units, and developed a process to detect them individually as they appeared on the network – and interfere with their operation. The CounterStryx process proved faster, detected more tampered units,  and detected cloned instances of the tampered units. Our countermeasures interfered with tampered devices as soon as they were detected. After the operator performed  a master key change, our process automatically detected a new variant to the set-top hack as it appeared – and our countermeasures were still effective.

Cable modem cloning becomes unprofitable.
By: admin | January 20, 2015
Automatic detection. Automatic deactivation of new instances.


Fast action makes cloning futile for hackers.


An operator heard a rumour about cable modem cloning. They thought they were safe because their provisioning processes were supposed to prevent the problem. We showed them it was happening, and we didn’t stop there. We developed a process to detect new clones within hours of their appearance on the network. We added verification across CMTS,  hubs and sites to make cloning identification a company-wide process. Then we added the intelligence differentiate between the tampered and the legitimate unit – and automatically control the new cloned instances within hours of their appearance on the network.

Getting device sharing under control.
By: admin | January 20, 2015
Box sharing. Account Stacking. Illicit “friends and family” program. Whatever you call it, CounterStryx helps control it.


Detect it. Correct it. Prevent it.


CounterStryx detected hundreds of accounts – including employees – with set-tops being shared across households. While a warning was sufficient for most people, some objected, and refused operator access to the home. Historical device movement logging in CounterStryx shows when the device moved. We added a ping feature the revenue assurance people could run without using the head end staff resources. A successful ping with the home’s street tap disconnected was proof-positive that the device was not in the intended home. At another operator, our historical data tracked the activity to a team of rogue installers.

When word gets out that your operation won’t tolerate it, growth in illicit sharing is largely stopped.

Detecting and stopping rogue employees.
By: admin | January 20, 2015
When access to authorization systems is not controlled.


Finding out who’s adding authorizations – and when.


The CounterStryx reports showed a dramatic  increase in set-tops with CA-level VIP authorizations. The CA logs had no information. We instrumented the CA to determine when the privileges were being added. Combined with a strategically-placed hidden camera, the perpetrators were identified, with the appropriate consequences.




MAXXIAN doesn't just detect some of toughest revenue and operational problems in the industry. Our systems are trusted to automatically prevent and correct them. With real-time and periodic scans, problems are often handled before the customer notices, and before the truck rolls.

Our operators are some of the largest, most complex and most innovative in the industry. When the largest vendors in the industry can't provide the results required or get to the bottom of a problem, operators call MAXXIAN.


Starting with our first system audits over 10 years ago, MAXXIAN pioneered cross-system and cross-technology technical analysis of cable systems. We surprised our first customer with our ability to efficiently and unobtrusively extract data from their security and conditional access, network, and billing systems, and to clearly show them the revenue and operational problems caused by inconsistencies we identified. They encouraged to further develop the product to help with systems operations and troubleshooting. This led to the first release of CounterStryx Operations Center covering the Motorola DAC and digital set-tops.


The product proved itself, and was extended to other vendor's systems, and to CounterStryx HQ for handling multiple CA systems from multiple vendors in entreprise-scale operations. CounterStryx VOD Option extended our capabilities to VOD analysis, with our first prototype deployed across 7 CA systems from two vendors and three different VOD technologies. We provided near instantaneous access to 1.5 billion detailed VOD records for over 2 million active set-tops.


Constant customer feedback guides all our development. Enhancements followed for automated set-top deactivations, technical corrections, cable modem management, and, in 2014, our first systems for IPTV and OTTP systems and cable modem clone control.





  • Jan

    MAXXIAN at CCTA in Montego Bay, Jamaica, Feb. 3-5 2015

    MAXXIAN will be displaying the full suite of CounterStryx products at the Caribbean Cable Y Telecommunications Association’s annual conference in Montego Bay, Jamaica from February 3 to 5, 2015 in Montego Bay, Jamaica. This will be our first public display of the latest releases of CounterStryx for High Speed Data (HSD), CounterStryx for IPTV, and CounterStryx VOD.
    As proud members of the CCTA, MAXXIAN’s products are deployed at operators in 7 Caribbean countries. This is MAXXIAN’s 5th consecutive year at the conference.
    For further information on the conference, go to http://www.cctanet.com/blog/riding-the-waves-of-the-future-ccta-2015-annual-meeting
    For further information on the CCTA, go to http://www.cctanet.com.


    Maxxian announces production deployment of CounterStryx® for IPTV

    Maxxian is pleased to announce the deployment of CounterStryx for IPTV at a key operator site to provide to bring CounterStryx operational and revenue assurance benefits to IPTV deployments, with the same user interfaces as our existing CounterStryx products.
    IPTV deployments present many challenges for operators, with increased architectural and component complexity when compared to traditional cable networks. “In comparison, the traditional cable networks are simple”, says R.J. Juneau, CTO of Maxxian. “Billing talks to the conditional access system, which then talks to the set-top. IPTV systems use separate conditional access, middleware and streaming edge devices. They might even throw I a provisioning system. And then you’re dependent on a cable or fibre modem for your connection.”
    Building on CounterStryx Operations Center’s existing capabilities for set-top and cable modem management, CounterStryx for IPTV now integrates middleware and home gateway device control to the CounterStryx features and displays, and runs full authorization cross-checks across all the components. “We’ve been working with our customer from day 1 of their implementation process, and we’ve uncovered inconsistencies across many of the components. CounterStryx now handles them.”
    In addition to the data displays for each of the network elements required for IPTV operation, CounterStryx has implemented Tracker queues to identify and help correct any authorization and configuration discrepancies with the components. “With so many pieces in the puzzle, troubleshooting is a nightmare. It’s critical to get it right before the customer sees a problem”, says Juneau. “The CounterStryx Status analysis understands the dependency between the IP set-top and the network gateway device. If your cable modem is inoperative, then your IPTV device is inoperative”.
    The product provides Maxxian’s first support for customer-owned devices if they are supported by the CA system. “Digital rights management is critical for many of our operators”, says Juneau. “If the CA system supports them, CounterStryx supports them.”


    Maxxian announces beta development of CounterStryx® for IPTV

    Maxxian is pleased to announce the deployment of CounterStryx for IPTV at a key operator site to provide to bring CounterStryx operational and revenue assurance benefits to IPTV deployments, with the same user interfaces as our existing CounterStryx products. IPTV deployments present many challenges for operators, with increased architectural and component complexity when compared to traditional cable networks. “In comparison, the traditional cable networks are simple”, says R.J. Juneau, CTO of Maxxian.

  • Dec

    Maxxian announces new version of CounterStryx for HSD with cable modem clone control

    Maxxian announces today an updated version of CounterStryx for HSD, providing advanced network and configuration analysis and unprecedented automated detection and interdiction of cloned cable modems.
    Previously named CounterStryx for Cable Modems, CounterStryx for HSD contains numerous architecture and feature enhancements to help operators manage CMTS-based cable modems and GPON optical terminal deployments.
    CounterStryx for HSD’s dynamic cloned modem detection identifies tampered units within hours of their appearing on the network. Operators have the option of automatically interdicting all instances of the affected MAC address, or of allowing one legitimate instance based on the affected customer’s network location. Interdiction is available for single hubs/POPs or across hubs. “The product is already in deployment with our beta operator”, says RJ Juneau, CTO of MAXXIAN. “It’s pretty much shut down cloned cable modem usage at that site.
    At the account and device level, the release provides additional CxSI diagnostics and more information on HSD device network and authorization history. At the system level, the release provides new CounterStryx Tracker queues to manage HSD device authorization and packaging discrepancies. Inconsistencies are tracked between devices, network gear, provisioning and billing systems.
    The new release provides new interfaces for managing CMTS MAC address “deny” lists, allowing operator additions and exceptions to be managed separately from CounterStryx Tracker activity. Deny lists are automatically updated when cloned units cease to appear on the network.
    Contact MAXXIAN for further information.


    Maxxian Announces Availability of CxSI™ Interface at SCTE Canadian Summit

    Maxxian announces general availability of the CxSI™ CounterStryx Set-top Intelligence interface for account and set-top troubleshooting in Maxxian’s CounterStryx family of applications.
    “CxSI is a revolutionary interface. At a single glance, support and NOC staff have an immediate assessment of the state of all set-tops on an account” says R.J. Juneau, CTO of Maxxian. “It’s what our customers have been asking for.”
    As cable industry set-top technology and applications grow in complexity, troubleshooting is increasingly difficult. Diagnosing problems requires technical knowledge of set-top and cable card issues, traditional and DOCSIS return paths, and application specific requirements like authorizations and credit required for VOD purchases.
    CxSI is an easy-to-read graphical assessment of billing status, package authorizations, network status and overall VOD readiness for set-tops and accounts. Users are provided with a fast analysis of the issues involved, using the best data available. Information is assessed and cross-matched from addressability/conditional access, network components and billing data to identify authorization, response and network issues. Troubleshooting time and diagnostic errors are reduced. Users get a comprehensive view of what’s wrong – and what’s right – with an account.
    Contact Maxxian for more information and a system demonstration.


    Maxxian Announces CounterStryx Tracker Automation™ Availability at CableLabs Winter Conference

    Maxxian today announced CounterStryx Tracker Automation™ for automatically correcting problems identified by the CounterStryx Audit and systems. Capabilities include automated disabling, deletion and other actions for improving revenue, system performance and set-top response.

    Through work with our customers, Maxxian has found that the same core issues that result in unauthorized set-tops operating on networks make correcting the problems extremely difficult and time consuming.

    Development of CounterStryx Tracker Automation included extensive testing on production systems, including the deletion of over half a million obsolete set-tops from addressability systems, and disabling of thousands of unauthorized set-tops. “The results speak for themselves”, say R.J. Juneau, CTO of Maxxian. “We’ve reduced chronic poll time by 60% on our customers’ pilot systems. The set-top shutdown methods we use are more thorough than what we’ve seen from any billing system, and we’re getting more set-tops returning to paying accounts faster than ever before“.

    CounterStryx Tracker Automation is available as an option for CounterStryx Operations Center systems, and can be managed across multiple systems through CounterStryx HQX. The product can be used to automate CounterStryx HQX cross-system Tracker queues, including deletion of duplicate set-tops across multiple conditional access systems.

    Contact Maxxian for more information and a system demonstration

  • Dec

    Maxxian Announces Availability of CounterStryx VOD™ Option

    CounterStryx VOD Option brings video-on-demand data into Maxxian’s CounterStryx product suite, making detailed set-top and account video-on-demand activity quickly available for troubleshooting and analysis. Clear, comprehensive information is available within minutes of VOD viewing attempts by the customer – fast enough to diagnose problems while the cable subscriber is still on the phone. VOD activity data is available from CounterStryx Operations Centre and CounterStryx HQ and HQX set-top and account screens.

    Troubleshooting VOD problems is a time-consuming process. Obtaining a comprehensive picture of a set-top’s activity typically requires access to multiple log files and database tables to link data from session authorization, stream management and content definition. VOD technical experts require 20 to 30 minutes to get to the bottom of a problem, according to feedback received from Maxxian customers. Now any user of the CounterStryx systems can get the required information within seconds. With detailed billing and addressability authorization information available on the CounterStryx screens, the cause of problems can be quickly identified and corrected.

    CounterStryxs VOD includes the identification of new class of set-top authorization problems – “VOD Zombie set-tops”, which are attempting to access or successfully accessing VOD systems without having the required billing authorizations. Maxxian’s development for the project was comprehensive, covering multiple VOD system configurations and vendors and millions of set-tops across mixed Motorola and Scientific Atlanta systems, and logging over one billion VOD activity records. “We found authorization problems across all system types and combinations” says RJ Juneau, CTO of Maxxian. New CounterStryx Tracker queues are available to correct the problems.

    CounterStryx VOD includes a comprehensive suite of error and activity reporting tools, including volume and activity analysis by set-top models, service groups and systems.

    Contact Maxxian for more information and a system demonstration.


    Mountain Cablevision featured in Exec Digital Corporate Profiles Magazine

    Mountain Cablevision is a recognized innovator in digital cable triple-play deployment and Maxxian’s newest customer.

    “Say a set-top box is configured to allow HBO to be watched, but the customer who owns this box has not ordered that service. The Maxxian software will generate an exception report and Mountain will either remove the HBO feature or talk to the customer about adding that feature to their bill. The product gives us third-party verification that all services are being paid for,” says John Piercy, President of Mountain Cablevision.

    Mountain Cablevision has a track record of working with new technology companies. “Their co-operation when we were starting Maxxian was invaluable”, says RJ Juneau, CTO of Maxxian. “We recently worked with them to design and test some new features for targeting non-responder set-tops. The results are excellent, and we’ll be providing these capabilities to the rest of our customers as part of our regular upgrades.”

    The full text of the article can be found at http://www.execdigital.ca/Magazine.aspx?id=6 , starting on page 172 of the February 2009 edition.


    Maxxian releases Truck Roll Intelligence extensions as CounterStryx enhancement

    After showing fast results in improving field technician performance at its pilot customer sites, Maxxian today announces the general availability of truck roll intelligence extensions to CounterStryx Operations Center.

    This enhancement provides field technicians with complete CounterStryx account diagnostics prior to entering the home. After the call is closed, full account response and network information is automatically verified to identify any uncorrected problems. Results and statistics are provided by installer, supervisor and manager.

    Regardless of the reason for the call, the system provides full details on response and transmission problems for all set-tops on the account. At the pilot sites, the information has been provided through web browser interfaces on remote laptops and through Maxxian interfaces to operators’ customer applications on PDAs.

    By quickly allowing supervisors to identify uncorrected problem, field technician problems were quickly addressed. “We’ve stopped creating non-responders”, said one operator. “Our technicians are finally using those expensive meters we provide them”.

  • Nov

    Maxxian starts extended pilot of CounterStryx VOD system in multi-system, CounterStryx HQ site

    Maxxian’s CounterStryx VOD product is now in production use from a CounterStryx HQ system, a single point of access for over one million set-tops across five Motorola DACs and five VOD systems.

    “This project proves the scalability and performance of CounterStryx VOD”, says David Krosel, VP Development at Maxxian. “Over two dozen Network Operations Center staff are using the system, with visibility down to each set-top’s VOD interactions and errors.”

    By integrating VOD information with CounterStryx Operations Center and CounterStryx HQ, technicians get a full account-level assessment of any network response and authorization problems. Once those are cleared, they can then get the details of VOD activity and identify any VOD server related errors.

    “Identifying response problems first allows us to quickly put the right people on the problem” says the VOD manager for the site. “This simplified, single access point for all the technical information has dramatically reduced our VOD troubleshooting time. NOC technicians and operators can now troubleshoot complex VOD problems without extensive VOD training.”


    Maxxian implements first production CounterStryx systems for Scientific Atlanta DNCS

    Maxxian is pleased to announce the first production deployment of CounterStryx systems for Scientific Atlanta DNCS systems, along with complete support across the CounterStryx Audit, CounterStryx Operations Center and CounterStryx HQ products.

    “This is a major change for the cable industry”, says RJ Juneau, CTO of Maxxian. “It’s not just DNCS support – it’s full support for a mix of DNCS and DAC systems from a single CounterStryx HQ system. Users can punch in a Motorola or Scientific Atlanta serial number on the same screen, and get the same set-top and account information and CounterStryx diagnostics status. No retraining required.”

    The integrated CounterStryx HQ reporting now provides management reports by individual DAC or DNCS system, across all systems, or across business units that can comprise parts or all of any DAC or DNCS system covered by the CounterStryx HQ systems.


Maxxian Support


50 Minthorn Blvd. Suite 100

Markham, Ontario

Canada, L3T 7X8

Email: contact@maxxian.com

Phone: +1 905 886 7862 / +1 888 MAXXIAN

Our offices will be closed on the following Ontario, Canada statutory holidays. Contracted customer outage support will still be available.

New Year's Day Friday, January 1, 2016
Family Day Monday, February 15, 2016
Good Friday Friday, March 25, 2016
Victoria Day Monday, May 23, 2016
Canada Day Friday, July 1, 2016
Civic Holiday Monday, August 1, 2016
Labour Day Monday, September 5, 2016
Thanksgiving Monday, October 10, 2016
Christmas Day Friday, December 23, 2016
Boxing Day Monday, December 26, 2016

Maxxian Contact or Product Demo Request