CounterStryx VOD Option brings video-on-demand data into Maxxian’s CounterStryx product suite, making detailed set-top account video-on-demand activity quickly available for troubleshooting analysis. Clear, comprehensive information is available within minutes of VOD viewing attempts by the customer – fast enough to diagnose problems while the cable subscriber is still on the phone. VOD activity data is available from CounterStryx Operations Centre, CounterStryx HQ and HQX set-top account screens.
Troubleshooting VOD problems is a time-consuming process. Obtaining a comprehensive picture of a set-top’s activity typically requires access to multiple log files database tables to link data from session authorization, stream management content definition. VOD technical experts require 20 to 30 minutes to get to the bottom of a problem, according to feedback received from Maxxian customers. Now any user of the CounterStryx systems can get the required information within seconds. With detailed billing addressability authorization information available on the CounterStryx screens, the cause of problems can be quickly identified corrected.
CounterStryxs VOD includes the identification of new class of set-top authorization problems – “VOD Zombie set-tops”, which are attempting to access or successfully accessing VOD systems without having the required billing authorizations. Maxxian’s development for the project was comprehensive, covering multiple VOD system configurations vendors millions of set-tops across mixed Motorola Scientific Atlanta systems, logging over one billion VOD activity records. “We found authorization problems across all system types combinations” says RJ Juneau, CTO of Maxxian. New CounterStryx Tracker queues are available to correct the problems.
CounterStryx VOD includes a comprehensive suite of error activity reporting tools, including volume activity analysis by set-top models, service groups systems.
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